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Welcome Aetna® members

Aetna is proud to team up with CVS Health® to give you access to certain benefits through CVS® OTC Health Solutions® (OTCHS).

Access your OTCHS benefits

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Three ways to access your benefit(s)

To get the most out of your benefits, make sure you create an account on our member portal. When creating the account, you will need to provide your email address, your Aetna member ID and some personal information.

Shop in store at participating retail locations
Find participating stores near you by logging in to your account on the member portal.

Shop online
You can purchase approved products online or through the CVS OTC Health Solutions app, which is available on the App Store® or Google Play on your mobile device.

Order over the phone
Contact a Member Services representative to help you purchase approved products from CVS® by calling 1-844-428-8147 (TTY: 711), 8 AM to 8 PM local time, 7 days a week, excluding federal holidays.

If your 2025 Aetna Medicare Advantage plan offers an Extra Benefits Card, here’s some additional information for you.

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An older couple looking at something on their laptop screen; a CVS heart.

Three ways to activate your Extra Benefits Card:

  • Call 1-844-428-8147 (TTY: 711) 8 AM to 8 PM local time, 7 days a week, excluding federal holidays. You will need to provide your card number and date of birth.
  • Go online to activate.
  • Use the CVS OTC Health Solutions app, which is available on the App Store or Google Play on your mobile device.

Easily manage your card benefits

Sign in to the member portal to learn about where and how you can use your card benefits*. There you can:

  • Pictogram of a CVS heart on a laptop screen.

    Shop online

    Shop for products for home delivery.

  • Pictogram of a CVS heart in the lens of a magnifying glass.

    Find products and retailers

    Explore a range of approved products and stores.

  • Pictogram of a checkmark on a tablet screen, and a CVS heart.

    Check your card balance

    Keep track of your balance with up-to-date details.

Still need help?

Reach out to a representative for live support

We're here to help! Whether you're activating your account for the first time, have questions about your card benefits, or anything in between, you can contact one of our representatives at 1-844-428-8147 (TTY: 711) for live support 8 AM to 8 PM local time, 7 days a week, excluding federal holidays.

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  • *CHECK YOUR PLAN DETAILS: See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Aetna is part of the CVS Health® family of companies. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC.