MinuteClinic Virtual Care™

Virtual care allows you to communicate with a provider in a video meeting on your computer, tablet or phone. It's also called telehealth, telemedicine or video visits.

Tell us about your symptoms, mental health or medical concerns during our virtual visit. We can recommend a path forward. Our providers can write prescriptions and give you care options in a treatment plan.

Virtual care should not be used while driving.

Virtual care cannot be used for all medical issues, such as:

• When you can only be assessed by a provider in person or in a medical emergency
• When you suspect a broken bone or have been wounded and might need stitches or surgery
• When a sensitive area (e.g., genitals) needs to be examined

Get emergency medical care by calling 911. If you are thinking about harming yourself or attempting suicide, seek help right away. Call 911 or 988 for the Suicide & Crisis Lifeline.

If you need an in-person service, come see us at a MinuteClinic, available in select states.

Schedule an in-person visit

If you need a translator during your visit, we'll be happy to give you one. When you get on your call, just ask your provider. We offer translation services for 41 languages.

MinuteClinic Virtual CareTM registration and services are HIPAA compliant. We follow strict patient and provider confidentiality agreements to keep your personal information safe. All connections are secure. Your visit is never recorded: neither audio nor video. Review our Terms of use and privacy policy for more information.

MyChart is a secure patient portal that gives you access to portions of your medical records. When you use virtual care, you will receive an email with information for how to access your records using the MyChart portal.

We accept some insurance plans — including some Medicaid/Medicare plans.

You can also pay with credit, debit, federal spending account (FSA) or health savings account (HSA) cards.

After we ask about your medical concerns, we take your insurance info and check if you're eligible. If you are not, we'll estimate the out-of-pocket cost for you.

Neither insurance nor a health care plan is required. You can pay out-of-pocket by using a credit, debit, federal spending account (FSA) or health savings account (HSA) cards.

For mental health, you can use your employee assistance program (EAP) benefits.

Yes. If we prescribe medicine, we'll send it to the pharmacy of your choice. Please note that we cannot prescribe certain medications, such as narcotics, controlled substances, pain medications or sample medications.

It's important to understand the rights that you're entitled to as a patient. That's why we've made them readily available for you.

Notice of Patient Rights

Notice of Patient Rights Arizona

Notice of Patient Rights New Hampshire

Yes. You'll be speaking with our board-certified nurse practitioners (NP) and physician associates (PA) or with a licensed therapist.

To ensure your visit goes as smoothly as possible:

• Find a private space with good lighting.
• If in a car, ensure your vehicle is in park. Virtual care should not be used while driving.
• Make sure your device is connected to a strong and stable internet connection.
• Have your health information ready, including your ID, insurance card*, and a list of any allergies or medications you are taking.

*Insurance is not required to schedule a virtual visit. But if using insurance, you’ll be required to show your insurance card to the provider during the virtual visit.

You can schedule to visit with a mental health therapist from any of these states and Washington, D.C.*:

1. Arizona
2. California
3. Connecticut
4. District of Columbia
5. Florida
6. Georgia
7. Illinois
8. Kansas
9. Maryland
10. Michigan
11. Minnesota
12. Missouri
13. Nevada
14. New Jersey
15. New York
16. North Carolina
17. Ohio
18. Pennsylvania
19. Rhode Island
20. South Carolina
21. Texas
22. Virginia
23. Washington

Mental health hours

7 days a week, 7:00 AM to 7:30 PM

After signing up, the next provider can typically see you within minutes for general medical visits.

To see a mental health therapist, you'll schedule a visit within therapy office hours. You can schedule the same day if the provider is available.

Thank you so much for telling us when you cannot make it. You can cancel from the email or text we send to confirm your visit.

• Our virtual care medical visits are currently available for adults and children 18 months and older.
• If the medical visit is for a minor, both the minor and a parent or guardian must be present during the visit.
• For mental health visits, patients must be 18 years or older.
• Age restrictions may apply for certain services and specific states

If you are disconnected, the provider will attempt to connect with you again. If we cannot reconnect, schedule another visit when you can. You are not charged for a visit until we give you a treatment plan.