CVS Virtual Care®

• Cough, cold, flu and strep throat

• COVID-19

• Urinary tract infections (UTI)

• Vaginal yeast infections

• Allergies

• Sinus infections

• Pink eye and other infections

• Minor injuries

• Rashes

• Acne flare-ups

Common illness care available age 18 months and older.

• Diabetes

• High blood pressure

• High cholesterol

• Hypothyroidism

• Specialist referrals

• Preventive care

• Annual wellness exams

• Common illnesses

• Lifestyle changes

• Coordination with labs and specialists

• Post-hospitalization support

Primary care services available for adults 18 and older.

• Psychiatric evaluation

• Depression

• Postpartum depression (PPD)

• Anxiety

• Life changes (i.e. divorce, loss of a loved one, new job)

• Addiction support

Adolescent mental health services are limited to counseling only. Mental health medication management and psychiatry services remain available only for adults 18 and older.

• Birth control

• Prescription refills

• Medication management

• Lower-cost alternatives

Medication services availability varies by age.

Virtual care allows you to communicate with a provider in a video visit on your computer, tablet or phone. It is also called telehealth, telemedicine or video visits.

Tell us about your symptoms, mental health or medical concerns during our virtual visit. We can recommend a path forward. 

Our providers can write prescriptions when clinically appropriate and make a treatment plan.

Please note that we cannot prescribe certain medications. This includes narcotics, controlled substances, pain medication or sample medication.

Set up an account and start scheduling your visit to see your care options. You can also call the number on your health insurance ID card to learn more about your virtual care benefits. 

1. Enter your plan information Have your health insurance card ready. We will save your information — saving you time in the future. 

2. Tell us how we can help Enter in a condition, symptom or care type, and we will show you what care options are available to you. 

3. Find care that works with your schedule Check out your board-certified provider options. Some may be available late at night, on the weekends and even the same day. Select and schedule the one that best fits your needs. 

 If you need a follow-up from a lab or specialist after a primary care visit, we can help set that up too. 

Family members included in your health plan can also use virtual care. See the next question for more information on age restrictions.

• 24/7 care visits are available for adults and children 18 months and older. 

• For Mental Health counseling visits, patients must be 13 years or older. 

• For Mental Health psychiatry and medication management services, patients must be 18 years or older. 

• For Primary Care visits, patients must be 18 years or older. 

• Age restrictions may apply for certain services and specific states. If the visit is for a minor, both the minor and a parent or guardian must be present during the visit. 

Depending on what you choose, you will receive a confirmation email or text. We will also send you an alert before your visit with details on how to begin your visit. 

To ensure your visit goes as smoothly as possible:  

• Find a private space with good lighting. 

• If in a car, ensure your vehicle is parked. Do not use virtual care while driving. 

• Make sure your device’s internet connection is strong and stable.  

• Have your health information ready. This includes your government issued ID, insurance card, and a list of any allergies or medications you are taking.

We can tell a lot about your health through our virtual visit. And much like in-person visits, we rely on your point of view. Your provider may ask and instruct you on how to perform a self-guided exam.  

However, if we need more information, we can refer you to an in-network provider, lab or specialist.  

For virtual primary care, you can opt-in to get a no-cost Welcome Kit that includes a blood pressure and heart rate monitor. We’ll teach you how to take your vitals before your virtual visit. 

Visit this page  for more information on the welcome kit.  

• Virtual care should not be used while driving. 

• Virtual care cannot be used for all medical issues, such as: 

  • When your issue can only be assessed by a provider in person. 

  • If you are experiencing a medical emergency. 

  • If you suspect a broken bone or have been wounded and might need stitches or surgery. 

Get emergency medical care by calling 911. If you are thinking about harming yourself or attempting suicide, seek help right away. Call 911 or 988 for the Suicide & Crisis Lifeline.

If you need an in-person service, come and see us at a MinuteClinic®, available in select states. 

It is important you know the rights that you are entitled to as a patient. That is why we have made them readily available for you. 

Notice of Patient Rights

We have convenient, quality care at an affordable cost. Some services can cost as little as $0 depending on your health plan and deductible.  

Primary care 

• $0 to $144 for first visit*

• $0 to $99 for follow-up visits 

 24/7 care 

• $0 to $55 per visit 

 Mental health care 

• $0 to $85 for counseling visits 

• $0 to $215 for first-time psychiatry visits 

• Follow-up psychiatry visits are $0 to $99  

*NOTICE FOR HIGH-DEDUCTIBLE PLAN MEMBERS: The cost may be $0 when the visit is coded as a health and wellness screening, even if you have not yet met your deductible. Check with your insurance for coverage questions by logging in to your account or by calling the number on your health insurance card.

Call 1-866-211-5678 (TTY: 711) to speak to a representative about easy and accessible patient support services.

We have the following options: 

• Chat 

• We have translation services for 200+ languages, including American Sign Language (ASL)

Let your provider know your needs at the beginning of your visit. 

If you need a translator during your visit, we can help. Just let your provider know when you begin your visit. We offer translation services for 200+ languages, including American Sign Language (ASL). 

Yes, you need an insurance plan that includes access to CVS Virtual Care®.

If your insurance covers CVS Virtual Care®, you can use 24/7 care and Mental Health counseling. Some plans also cover Virtual Primary Care. Learn more about eligibility for these three care options below:  

 24/7 care

• 24/7 visits are available for adults and children 18 months and older. 

 Mental health: 

• For Mental Health counseling visits, patients must be 13 years and older. 

• For Mental Health psychiatry services and medication management, patients must be 18 years and older. 

• You may also use Employee Assistance Program (EAP) benefits for mental health counseling if it is eligible in your state. 

• If available, you can schedule to see a board-certified psychiatric prescriber for evaluations and medications.  

 Virtual primary care

• Some health plans cover virtual primary care for adults.  

• When scheduling we will let you know if you are eligible. 

Limitations and restrictions may apply for certain services, locations or patients. 

If your insurance no longer covers CVS Virtual Care®, you can use MinuteClinic Virtual Care® for 24/7 care and mental health counseling. Contact your health plan’s member services with any coverage questions.

We check your insurance coverage based on your date of birth and health insurance ID. 

If this information has changed, please call 1-866-211-5678 (TTY: 711)to update your information.  

If those steps do not work, contact your health plan’s member services to troubleshoot. You can find the number on the back of your health insurance ID card. 

24/7 care providers include family nurse practitioners (FNP) or a physician associates (PA). 

You will be able to select the time that works best for you based on provider availability. This often means you can be seen in minutes.

Yes. If we prescribe medication to you, we will send it to the pharmacy of your choice. 

Please note that we cannot prescribe certain medications. This includes narcotics, controlled substances, pain medication or sample medication.

24/7 Care providers can support a variety of needs including: sick care, chronic Illnesses, medication services and more.  

“What can we help you with? Probably more than you think.”

You can securely message your Mental Health provider after your first visit. Please use the link to your After Visit Summary (AVS) to view your messaging options on the Health Dashboard. 

Many customers can. After we check your eligibility for CVS Virtual Care, you may be able to get mental health counseling using your EAP benefits. You’ll find the option if it’s available in your state.

We have a range of licensed providers for mental health services:    

• Mental Health Counseling:  

Licensed Clinical Social Worker (LCSW), LMFT (Licensed Marriage and Family Therapist) and LPC (Licensed Professional Counselor)    

• Evaluation and Medication management:  

Psychiatric nurse practitioner (PMHNP)  

 All our licensed providers are trained to give you the high-quality care you need.

• You can type in a symptom or condition to get started.  

• Choose a Mental Health provider to discuss your mental wellbeing. You can get support for depression, trauma, anxiety, stress, grief, relationships and more. While a therapist can diagnose you, they cannot prescribe medicine. They can, however, refer you to another provider for prescriptions if you need medication. 

• Choose a Psychiatric Nurse Practitioner (PMHNP) for evaluation and medication management. 

 Please note that we cannot prescribe certain medications, such as narcotics, controlled substances, pain medication or sample medication. 

• During your first mental health counseling visit, a licensed therapist will speak with you to understand your situation. They will give you options on how to deal with life’s challenges. Afterwards, you can meet regularly with your therapist, who will: 

  • Plan personalized care with you. 

  • Give ongoing support to address your challenges. 

  • Advise you whether you need a different level of specialized care. 

Yes, you can get a prescription if you need one when you visit a board-certified psychiatric prescriber.  

Please note that we cannot prescribe certain medications. This includes narcotics, controlled substances, pain medication or sample medication. 

Before your visit, think about your questions and feelings. Perhaps you can write them down in a notebook, which you can have with you at your visits.

Mental Health Services are generally available within a week. Providers are available seven days a week depending on your location.

If you would like ongoing sessions with the same therapist, you will be able to select them each time you schedule a mental health visit. They can also schedule your next visit for you.

You can get virtual primary care in 50 states and Washington D.C.

You can book a visit with a physician or nurse practitioner.  

In addition to your provider, your care team includes a nurse and care coordinator. They can help you schedule appointments, arrange referrals as needed and more.

Yes. Your CVS virtual PCP and your existing PCP can work together to make sure you get the care you need. CVS Virtual Care gives you convenient, safe, and reliable care when you have questions about your health. Or when you cannot get an appointment with your current PCP. If you do not have an existing PCP, your CVS virtual provider can be your PCP. 

You may be able to visit with your virtual PCP within five business days. You may even find a same-day appointment.

After your first visit you can securely message your virtual PCP and care team. Please use the link to your After Visit Summary (AVS) to view the Health Dashboard for messaging options.

What is follow-up care?

Have you ever been to urgent care, and they say, “Follow up with your doctor”? 

With virtual primary care, you can do this without leaving the house. 

After a hospital, ER, urgent care or mental health visit, follow up with us to make sure you are healing well.

You can also get help coordinating any follow-up care you need after your virtual primary care visit.

Your virtual PCP can support a variety of needs, including primary care, common illnesses, chronic conditions, medication services and more. 

“What can we help you with? Probably more than you think.”

We want to make sure you are set up for health success. When you select a primary care provider for a visit, we will offer you a welcome kit. Your welcome kit includes a blood pressure and heart rate monitor at no added cost to you. Here is how it works: 

• Make a virtual primary care appointment.  

• Get your kit in the mail within 7 to 10 days. 

• Bring it to your virtual visits so we can keep track of your vitals. 

• Opt-out of receiving the welcome kit if you would not like one. 

The welcome kit is available at no added cost to you.

No, you do not. 

You will receive the kit 7 to 10 days after you book your first virtual primary care visit. Please still come to your visit, even if you do not get it in time.

You will have several opportunities to learn how to use the monitor: 

• It will come with directions. 

• Your provider will teach you how to use it during your visit.

This blood pressure cuff fits an upper arm 8.7 to 16.5 inches in diameter. Please talk to your provider during your visit if you need a larger cuff size or any other accommodations.

Currently, we do not have alternate versions of the monitor. Please talk to your provider during your visit if you need any other accommodations.

No, it is yours to keep. You do not have to return it at any point.

If you opt out of getting the kit and decide you want one later, you can securely message your provider and care team or let them know at your next visit. 

Please note you must have completed your first visit with a virtual primary care provider before you can message them.

If your heart rate monitor does not work, stops working or if you lose it, you can securely message your provider and care team or let them know at your next visit. 

Please note you must have completed your first visit with a virtual primary care provider before you can message them.

Securely message your provider and care team or let them know during your next visit. They can track it and send another one if it is lost in transit. 

Please note you must have completed your first visit with a virtual primary care provider before you can message them.

If you are disconnected, your provider will attempt to connect with you again. If we cannot reconnect, you can schedule another visit.

We appreciate it when you let us know if you cannot make it. You can cancel or reschedule directly from your virtual visit confirmation email or text.

When you use virtual care, you will receive an email with information on how to access your visit records using your Health Dashboard. This also includes the ability to see clinical information in MyChart.

CVS Virtual Care services are compliant with the Health Insurance Portability and Accountability Act (HIPAA). We follow strict patient and provider confidentiality agreements to keep your personal information safe. All connections are secure. Your visit is never recorded: neither audio nor video.  

Review our Terms of use & privacy policy for more information.